YuanJi AutoTech INC

Yuanji Trading Company Limited

SHIPPING POLICY

Effective Date: October 1, 2025

This Shipping Policy explains the shipping, delivery, digital delivery, order processing, tracking, customs, and delivery responsibility rules for products and services provided by Yuanji AutoTech INC and Yuanji Trading Company Limited.

This policy is divided into three sections:

Part A: United States Shipping Policy – Yuanji AutoTech INC
Part B: Hong Kong Shipping Policy – Yuanji Trading Company Limited
Part C: General Shipping and Delivery Terms Applicable to All Customers

By placing an order, making a payment, requesting technical support, submitting files, or using our products or services, you agree to this Shipping Policy.

PART A: UNITED STATES SHIPPING POLICY
YUANJI AUTOTECH INC

  1. Scope

Yuanji AutoTech INC is responsible for certain United States-related business activities, including automotive electronic products, module repair support, diagnostic assistance, software authorization, digital delivery, remote technical support, product sales, and order coordination.

This section applies to United States-related orders, shipments, digital delivery, technical services, and customer support handled by Yuanji AutoTech INC.

  1. Order Processing

Orders may be reviewed before processing. We may need to confirm product compatibility, service requirements, shipping information, payment status, or customer-provided technical details before shipping or delivery.

Orders may not be processed until payment is received and confirmed.

Processing time may vary depending on product availability, service requirements, compatibility confirmation, payment review, inventory status, customer response time, and order complexity.

  1. Shipping of Physical Products

Physical products may be shipped using third-party shipping carriers. Shipping methods, carrier options, and estimated delivery times may vary depending on the destination, product type, order value, and shipping availability.

Shipping times are estimates only and are not guaranteed. Delivery may be delayed due to carrier issues, weather, holidays, customs inspection, incorrect address, payment review, security review, or other events outside our control.

  1. Shipping Address

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for delays, failed delivery, returned packages, lost packages, or additional costs caused by incorrect, incomplete, outdated, or undeliverable shipping addresses provided by the customer.

If a package is returned due to incorrect address, failed delivery, refusal, or customer-related reasons, additional shipping fees or handling fees may apply.

  1. Tracking Information

Where available, tracking information may be provided after the order has been shipped.

Tracking updates are controlled by the shipping carrier. We are not responsible for carrier tracking delays, incomplete tracking updates, or temporary tracking system errors.

  1. Lost or Delayed Packages

If a package appears delayed or lost, customers should contact us with the order number and tracking information.

We may assist customers in checking the shipping status with the carrier, but we are not responsible for delays caused by the carrier, customs, weather, holidays, incorrect address, or events outside our control.

  1. Digital Delivery

Some products or services may be delivered digitally instead of physically shipped.

Digital delivery may include software authorization, activation information, digital files, service instructions, diagnostic support materials, remote technical guidance, or other online service materials.

Digital delivery is considered completed when the relevant file, authorization information, activation code, technical instruction, service response, or support material has been sent or made available to the customer.

PART B: HONG KONG SHIPPING POLICY
YUANJI TRADING COMPANY LIMITED

  1. Scope

Yuanji Trading Company Limited is responsible for certain Hong Kong and international business activities, including automotive electronic products, PCB-related products, module repair support, diagnostic assistance, software authorization, digital delivery, product sourcing, customer support, and related services.

This section applies to Hong Kong-related and international orders, physical shipments, digital delivery, technical services, and customer support handled by Yuanji Trading Company Limited.

  1. Order Processing

Orders may be processed after payment confirmation and review of product availability, customer requirements, shipping information, compatibility details, and service scope.

Some products may require additional preparation, inspection, configuration, sourcing, packaging, or compatibility confirmation before shipment.

Processing time may vary depending on product type, inventory, supplier availability, customer communication, payment status, and order complexity.

  1. International Shipping

International orders may be shipped through third-party carriers, logistics companies, postal services, freight forwarders, or other delivery partners.

Delivery times for international shipments are estimates only. International shipping may be delayed by customs inspection, import review, local delivery conditions, holidays, carrier delays, destination country rules, or other factors outside our control.

  1. Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, inspection fees, or other charges imposed by the destination country or region.

Unless otherwise stated, customers are responsible for all customs duties, import taxes, local charges, clearance fees, and related costs.

We are not responsible for delays, seizure, return, additional charges, or failed delivery caused by customs regulations, import restrictions, unpaid duties, inaccurate customer information, or local laws in the destination country or region.

  1. Shipping Information

Customers must provide accurate and complete shipping information, including recipient name, phone number, shipping address, postal code, city, state or region, and country.

We are not responsible for delivery failure, delay, return, loss, or additional cost caused by incorrect or incomplete customer-provided information.

  1. Refused or Unclaimed Packages

If a package is refused, unclaimed, returned by the carrier, blocked by customs, or returned due to customer-related reasons, we may deduct shipping fees, return shipping fees, customs fees, handling fees, storage fees, payment processing fees, and other related costs from any approved refund.

  1. Digital Delivery and Online Services

Some orders may be delivered electronically instead of physically shipped.

Digital delivery may include digital files, software authorization, activation information, service instructions, diagnostic support materials, remote technical assistance, or other online service materials.

Digital delivery is considered completed when the relevant file, authorization information, instruction, technical response, or service material has been sent or made available to the customer.

PART C: GENERAL SHIPPING AND DELIVERY TERMS APPLICABLE TO ALL CUSTOMERS

  1. Physical Products and Digital Services

Our business may provide both physical products and digital or online services.

Physical products may require shipping.
Digital products, software authorization, technical support, diagnostic assistance, and online service materials may be delivered electronically.

Not every order includes physical shipping.

  1. Delivery Confirmation

For physical products, delivery may be confirmed by carrier tracking information, delivery scan, signature confirmation, delivery photo, customs record, or other carrier-provided delivery evidence.

For digital products or online services, delivery may be confirmed by email records, message records, download links, activation information, service instructions, support records, screenshots, files sent, or other digital delivery evidence.

  1. Customer Responsibility

Customers are responsible for:

Providing accurate shipping information
Confirming product compatibility before placing an order
Providing correct contact information
Responding to delivery or customs requests in a timely manner
Paying customs duties, import taxes, and local charges where applicable
Tracking shipments after tracking information is provided
Ensuring the destination allows import of the ordered product
Providing lawful and accurate information for technical service and digital delivery

  1. Shipping Fees

Shipping fees may vary depending on destination, product weight, package size, shipping method, carrier, customs requirements, and delivery speed.

Shipping fees are generally non-refundable after shipment unless required by applicable law or expressly agreed by us in writing.

If an order is returned due to customer-related reasons, additional shipping or handling fees may apply.

  1. Damaged Packages

If a physical product arrives damaged, customers must contact us within 7 days after delivery and provide clear evidence, including photos or videos of the package, product, label, and damage.

We may review the situation and offer a reasonable solution, such as replacement, repair support, partial refund, full refund, or carrier claim assistance, depending on the circumstances.

Damage claims may be refused if the product was damaged by customer handling, installation, misuse, incorrect wiring, improper operation, third-party repair, or unauthorized modification.

  1. Incorrect or Missing Items

If customers believe an order contains incorrect or missing items, they must contact us within 7 days after delivery and provide order information, package photos, product photos, labels, and other reasonable evidence.

We may review the order and provide a reasonable solution if an error is confirmed.

  1. Delivery Delays

Delivery times are estimates only and are not guaranteed.

We are not responsible for delivery delays caused by shipping carriers, customs, weather, holidays, incorrect addresses, import restrictions, customer delay, payment review, supplier delay, force majeure events, or other factors outside our control.

  1. Risk of Loss

Risk of loss or damage for physical products may transfer to the customer once the product is delivered to the shipping carrier, unless otherwise required by applicable law or expressly agreed by us in writing.

Customers should inspect packages promptly after delivery and contact us quickly if there is a delivery issue.

  1. Address Changes

Customers should contact us as soon as possible if they need to change the shipping address.

We cannot guarantee address changes after an order has been processed, shipped, or handed over to the carrier.

If an address change causes additional shipping fees, delay, return, or failed delivery, the customer may be responsible for the related costs.

  1. No Physical Shipment for Digital Orders

For digital products, software authorization, activation information, diagnostic assistance, remote support, or online technical services, no physical package may be shipped.

Customers should check their email, customer account, message records, or agreed communication channel for digital delivery.

  1. Changes to This Policy

We may update this Shipping Policy from time to time. The updated version will be posted on this website with the effective date shown above or a revised date where applicable.

Continued use of this website, products, or services after an updated policy is posted means that the customer accepts the updated policy.

  1. Contact Us

If you have questions about shipping, delivery, tracking, customs, digital delivery, technical services, or order records, please contact us:

Yuanji AutoTech INC
63 N Burritt Ave, Room 100
Buffalo, WY 82834
United States

Yuanji Trading Company Limited
Room D07, 8/F, Kai Tak Factory Building Phase 2,
No. 99 King Fuk Street,
San Po Kong, Wong Tai Sin District,
Kowloon, Hong Kong

Email: YJZHLLC@OUTLOOK.COM
Phone: (661) 567-2934