退货政策(Refund Policy)

本退货政策适用于在 024汽车电子服务中心 购买的所有商品,包括实体商品与虚拟商品。
This Refund Policy applies to all physical and virtual products purchased from 024 Automotive Electronics Service Center.


**1. 可退款情况

  1. Eligible Refunds**

以下情况可以申请退款:
Refunds may be requested in the following cases:

  • 订单未处理或未交付
    Order has not been processed or delivered

  • 付款后经双方协商一致决定取消订单
    Order canceled by mutual agreement after payment

  • 技术原因导致我们无法提供约定的服务
    Service cannot be provided due to technical issues on our side


**2. 不可退款情况(虚拟商品 / 服务)

  1. Non-Refundable Items (Virtual Goods / Services)**

以下项目一旦交付,即 不支持退款
The following items are non-refundable once delivered:

  • 虚拟商品(如:数据文件、授权码、激活码、EEPROM 文件、配置信息)
    Virtual goods (such as data files, activation codes, EEPROM files, configuration files)

  • 已交付的在线内容、数字内容
    Delivered digital or online content

  • 远程服务(如远程编程、远程调试、远程技术支持)
    Remote services (e.g., remote programming, remote diagnostics, remote technical support)

  • 因客户提供错误信息、错误车型、错误模块导致无法使用
    Services/products that fail due to incorrect information provided by the customer

  • 定制化服务或根据客户要求特别制作的项目
    Customized services or specially prepared items

一旦虚拟内容已交付,即视为服务完成,不具备可回收性,因此不支持退款。
Once virtual content is delivered, it is considered completed and non-returnable; therefore, refunds are not available.


**3. 实体商品退货

  1. Physical Product Returns**

实体商品退货需符合以下条件:
Returns for physical products must meet the following conditions:

  • 商品必须保持原始状态
    Product must be in original condition

  • 未经使用、安装或损坏
    Not used, installed, or damaged

  • 如有质量问题,请及时提供照片或视频证明
    Proof (photos/videos) is required for quality issues

不接受因主观原因(如“不喜欢”、“买错”、“与预期不符”)的退货。
Returns based on subjective reasons (e.g. “don’t like it”, “bought wrong”, “not as expected”) are not accepted.


**4. 退款流程

  1. Refund Process**

如符合退款条件,我们将在收到您的请求后尽快处理。
If eligible, we will process your refund as soon as possible after receiving your request.

退款将通过原支付方式退回。
Refunds will be issued using the original payment method.


**5. 联系方式

  1. Contact Us**

如需申请退款,请联系我们:
To request a refund, please contact us:

Email/邮箱:4252106@qq.com

                      x4252106@outlook.com

                       PFXHM@outlook.com

电话:+86 159 9888 1816
Phone: +86 159 9888 1816

店铺名称:024汽车电子服务中心
Store Name: 024 Automotive Electronics Service Center