YuanJi AutoTech INC

Yuanji Trading Company Limited

RETURNS & REFUND POLICY

Effective Date: October 1, 2025

This Returns & Refund Policy explains the return, refund, cancellation, exchange, digital delivery, and service fee rules for products and services provided by Yuanji AutoTech INC and Yuanji Trading Company Limited.

This policy is divided into three sections:

Part A: United States Returns & Refund Policy – Yuanji AutoTech INC
Part B: Hong Kong Returns & Refund Policy – Yuanji Trading Company Limited
Part C: General Return and Refund Terms Applicable to All Customers

By placing an order, making a payment, requesting technical support, submitting files, or using our products or services, you agree to this Returns & Refund Policy.

PART A: UNITED STATES RETURNS & REFUND POLICY
YUANJI AUTOTECH INC

  1. Scope

Yuanji AutoTech INC is responsible for certain United States-related business activities, including automotive electronic products, module repair support, diagnostic assistance, software authorization, digital delivery, remote technical support, product sales, and order coordination.

This section applies to United States-related transactions, products, digital deliveries, technical services, and customer support handled by Yuanji AutoTech INC.

  1. Physical Product Returns

Physical products may be eligible for return only if approved by us in advance.

To request a return, the customer must contact us within 7 days after receiving the product. The product must be unused, undamaged, complete, and returned in its original condition and packaging.

Returned products may be refused if:

The product has been installed, used, damaged, modified, opened, or altered
The product is missing accessories, labels, packaging, documents, or parts
The return was not approved in advance
The customer ordered the wrong product without confirming compatibility
The issue was caused by incorrect installation, misuse, third-party repair, or customer error
The product was specially sourced, customized, programmed, configured, or prepared for the customer
The return request is fraudulent, abusive, or unsupported

  1. Non-Returnable Physical Products

The following physical products are generally not eligible for return:

Customized products
Special-order products
Programmed or configured modules
Used electronic parts
Opened PCB-related products
Products damaged during customer installation
Products affected by incorrect wiring, improper operation, or misuse
Products that cannot be resold due to customer handling
Products sold as final sale, clearance, testing, repair, or special-service items

  1. Digital Products and Software Authorization

Digital products, software authorization, activation information, digital files, technical instructions, diagnostic materials, and online service materials are generally non-refundable once delivered.

Digital delivery is considered completed when the digital file, authorization information, activation code, service instruction, technical response, or support material has been sent or made available to the customer.

Because digital products and online services cannot normally be returned after delivery, refunds will not usually be provided after digital delivery is completed, unless required by applicable law or expressly agreed by us in writing.

  1. Technical Service Fees

Technical service fees, diagnostic support fees, module repair support fees, compatibility review fees, software authorization fees, and remote assistance fees are generally non-refundable once the service has started.

A service is considered started when we begin reviewing customer information, files, screenshots, photos, module details, vehicle-related information, diagnostic data, or when we begin providing technical instructions, service guidance, authorization information, or remote support.

  1. Cancellations

Customers may request order cancellation before the order is processed, shipped, digitally delivered, or service work has started.

Cancellation may not be available if:

The product has already been shipped
Digital delivery has already been completed
Technical service work has already started
The product has been specially ordered, programmed, configured, or prepared
The order has already been processed by a third-party supplier or service partner
The customer requested urgent processing or custom service

  1. Refund Method

Approved refunds will normally be returned to the original payment method where possible.

Refund processing time may depend on the payment provider, card issuer, bank, or payment platform. We are not responsible for delays caused by third-party payment processors or banks.

Shipping fees, payment processing fees, service fees, inspection fees, customs fees, and other completed costs may be deducted from any approved refund where permitted by applicable law.

  1. Payment Disputes and Chargebacks

Customers agree to contact us first to resolve any order, delivery, product, service, or payment issue before opening a chargeback or payment dispute.

If a chargeback or payment dispute is opened after product shipment, digital delivery, or service completion, we may provide payment processors, banks, card networks, or dispute review teams with order records, invoices, delivery proof, digital delivery proof, customer communications, technical support records, screenshots, files, and other evidence reasonably necessary to respond to the dispute.

PART B: HONG KONG RETURNS & REFUND POLICY
YUANJI TRADING COMPANY LIMITED

  1. Scope

Yuanji Trading Company Limited is responsible for certain Hong Kong and international business activities, including automotive electronic products, PCB-related products, module repair support, diagnostic assistance, software authorization, digital delivery, product sourcing, customer support, and related services.

This section applies to Hong Kong-related and international transactions, product sales, digital delivery, technical services, and customer support handled by Yuanji Trading Company Limited.

  1. Physical Product Returns

Physical product returns must be approved by us in advance.

Customers must contact us within 7 days after receiving the product and provide order information, photos, videos, or other reasonable evidence showing the condition of the product and the reason for the return request.

Products must be returned unused, undamaged, complete, and in original condition. We may refuse a return if the product has been installed, used, damaged, altered, customized, opened, or affected by customer handling.

  1. International Orders

For international orders, customers are responsible for providing accurate shipping information and confirming local import requirements before placing an order.

Refunds may not be available for issues caused by:

Incorrect shipping address
Failed delivery caused by customer information
Customs delay
Import restriction
Unpaid customs duty or import tax
Carrier delay
Customer refusal to receive the package
Local regulations or restrictions outside our control

Unless otherwise stated, customs duties, import taxes, brokerage fees, shipping fees, and local charges are the customer’s responsibility.

  1. Digital Delivery and Online Services

Digital files, software authorization, activation information, diagnostic support, remote technical assistance, service instructions, and online technical service materials are generally non-refundable once delivered or made available to the customer.

Digital delivery is considered completed when the relevant file, authorization information, instruction, technical response, or service material has been sent or made available.

  1. Service Fees

Technical service fees are based on time, review work, diagnostic assistance, compatibility confirmation, software authorization, module repair support, customer communication, and service preparation.

Once technical service work has started, the service fee is generally non-refundable, even if the customer later decides not to continue, provides incorrect information, uses incompatible equipment, or cannot complete the operation due to reasons outside our control.

  1. Return Shipping

Unless the return is caused by our confirmed error, the customer is responsible for return shipping costs.

Returned products must be properly packaged. We are not responsible for damage, loss, customs issues, or delay during return shipping.

If a returned product is received damaged, incomplete, altered, or not in acceptable condition, the refund may be refused or reduced.

  1. Refund Review

All refund requests are subject to review. We may request order records, photos, videos, product condition evidence, communication records, delivery records, or technical service records before making a refund decision.

Approval of one refund request does not guarantee approval of future refund requests.

PART C: GENERAL RETURN AND REFUND TERMS APPLICABLE TO ALL CUSTOMERS

  1. Compatibility Confirmation

Customers should contact us to confirm product compatibility before placing an order.

Compatibility may depend on vehicle model, module number, PCB version, part number, software version, wiring condition, diagnostic condition, prior repair history, customer tools, and other technical factors.

We are not responsible for compatibility issues caused by incorrect, incomplete, outdated, or misleading information provided by the customer.

  1. Customer Responsibility

Customers are responsible for:

Providing accurate order information
Confirming product or service compatibility before purchase
Providing correct shipping information
Using products and services lawfully
Following technical instructions carefully
Using proper tools and installation methods
Protecting customer accounts, files, modules, and devices
Providing lawful and accurate files, screenshots, photos, and technical data

Refunds may be refused if the issue is caused by customer error, incorrect information, improper installation, misuse, unauthorized modification, third-party repair, incompatible equipment, or failure to follow instructions.

  1. Delivered Digital Products

The following items are generally non-refundable once delivered:

Digital files
Activation keys
Software authorization
License information
Service instructions
Technical documents
Diagnostic support materials
Compatibility review results
Remote support records
Online technical service responses
Customer-specific configuration or support materials

  1. Completed Services

The following services are generally non-refundable once started or completed:

Module repair support
Diagnostic assistance
Software authorization
Compatibility confirmation
Technical consultation
Remote technical support
Customer file review
PCB or module information review
Order-specific technical preparation
After-sales technical assistance

  1. Damaged, Defective, or Incorrect Products

If a customer believes a physical product is damaged, defective, or incorrect, the customer must contact us within 7 days after delivery and provide clear evidence, including photos, videos, packaging photos, product labels, and order information.

We may offer replacement, repair support, partial refund, full refund, or other reasonable solution depending on the situation.

We may refuse claims if the product was damaged by installation, misuse, improper operation, incorrect wiring, third-party repair, unauthorized modification, or customer handling.

  1. Shipping Fees and Processing Fees

Shipping fees are generally non-refundable after shipment.

Payment processing fees, service fees, inspection fees, customs fees, import taxes, and other completed costs may be non-refundable where permitted by applicable law.

If a refund is approved, the final refund amount may be reduced by non-refundable costs.

  1. Refused Packages and Failed Delivery

If a package is refused, returned due to incorrect address, unclaimed, blocked by customs, or undeliverable because of customer-related reasons, we may deduct shipping fees, return shipping fees, customs fees, handling fees, and other related costs from any approved refund.

  1. Abuse and Fraud Prevention

We reserve the right to refuse refunds, returns, cancellations, or future service if we believe a request involves fraud, abuse, false claims, misuse of products, unauthorized activity, illegal activity, repeated unreasonable refund requests, or violation of our Terms of Service.

  1. No Guarantee of Results

We aim to provide professional products and technical support, but we do not guarantee that every product, diagnostic request, module repair support request, software authorization, or technical issue will produce a specific result.

Results may depend on customer-provided information, vehicle condition, module condition, software version, prior repair history, third-party parts, customer tools, installation quality, and other factors outside our control.

  1. Changes to This Policy

We may update this Returns & Refund Policy from time to time. The updated version will be posted on this website with the effective date shown above or a revised date where applicable.

Continued use of this website, products, or services after an updated policy is posted means that the customer accepts the updated policy.

  1. Contact Us

If you have questions about returns, refunds, cancellations, digital delivery, technical services, or order records, please contact us:

Yuanji AutoTech INC
63 N Burritt Ave, Room 100
Buffalo, WY 82834
United States

Yuanji Trading Company Limited
Room D07, 8/F, Kai Tak Factory Building Phase 2,
No. 99 King Fuk Street,
San Po Kong, Wong Tai Sin District,
Kowloon, Hong Kong

Email: YJZHLLC@OUTLOOK.COM
Phone: (661) 567-2934