退货政策（Refund Policy）
本退货政策适用于在 024汽车电子服务中心 购买的所有商品，包括实体商品与虚拟商品。
This Refund Policy applies to all physical and virtual products purchased from 024 Automotive Electronics Service Center.
**1. 可退款情况
-
Eligible Refunds**
以下情况可以申请退款：
Refunds may be requested in the following cases:
-
订单未处理或未交付
Order has not been processed or delivered -
付款后经双方协商一致决定取消订单
Order canceled by mutual agreement after payment -
技术原因导致我们无法提供约定的服务
Service cannot be provided due to technical issues on our side
**2. 不可退款情况（虚拟商品 / 服务）
-
Non-Refundable Items (Virtual Goods / Services)**
以下项目一旦交付，即 不支持退款：
The following items are non-refundable once delivered:
-
虚拟商品（如：数据文件、授权码、激活码、EEPROM 文件、配置信息）
Virtual goods (such as data files, activation codes, EEPROM files, configuration files) -
已交付的在线内容、数字内容
Delivered digital or online content -
远程服务（如远程编程、远程调试、远程技术支持）
Remote services (e.g., remote programming, remote diagnostics, remote technical support) -
因客户提供错误信息、错误车型、错误模块导致无法使用
Services/products that fail due to incorrect information provided by the customer -
定制化服务或根据客户要求特别制作的项目
Customized services or specially prepared items
一旦虚拟内容已交付，即视为服务完成，不具备可回收性，因此不支持退款。
Once virtual content is delivered, it is considered completed and non-returnable; therefore, refunds are not available.
**3. 实体商品退货
-
Physical Product Returns**
实体商品退货需符合以下条件：
Returns for physical products must meet the following conditions:
-
商品必须保持原始状态
Product must be in original condition -
未经使用、安装或损坏
Not used, installed, or damaged -
如有质量问题，请及时提供照片或视频证明
Proof (photos/videos) is required for quality issues
不接受因主观原因（如“不喜欢”、“买错”、“与预期不符”）的退货。
Returns based on subjective reasons (e.g. “don’t like it”, “bought wrong”, “not as expected”) are not accepted.
**4. 退款流程
-
Refund Process**
如符合退款条件，我们将在收到您的请求后尽快处理。
If eligible, we will process your refund as soon as possible after receiving your request.
退款将通过原支付方式退回。
Refunds will be issued using the original payment method.
**5. 联系方式
-
Contact Us**
如需申请退款，请联系我们：
To request a refund, please contact us:
Email/邮箱：4252106@qq.com
电话：+86 159 9888 1816
Phone: +86 159 9888 1816
店铺名称：024汽车电子服务中心
Store Name: 024 Automotive Electronics Service Center
